Frequently Asked Questions (FAQ)

Welcome to the FAQ page
Here you will find answers to the most common questions about our products, shipping, returns and more.
Whether you're curious about payment methods, the details of our referral program, or how to track your order, we're here to help.
If you need further assistance, our customer service is available 24/7 to ensure you have a flawless shopping experience.

Explore our FAQs below to find the information you need.

What payment methods do you accept?

We accept PayPal, MasterCard, Visa, Bank Transfer and Satispay.

How long does delivery take?

Delivery within the EU usually takes 3-5 days working days. International orders may take longer depending on the destination.

Do you offer free shipping?

Yes, free shipping is available in Italy for orders over €99 
Free shipping is available for orders over €199 within the EU.

What is your return policy?

We accept returns within 14 days from delivery, provided that the product is unopened and in its original packaging.

How can I track my order?

You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.

Are your perfumes authentic?

Yes, all our perfumes are 100% Authentic and come directly from renowned producers.

Can I cancel or change my order?

Orders can be modified or cancelled within 24 hours from purchase by contacting our customer service.

What should I do if I receive a damaged product?

Contact our customer service within 48 hours from receipt of the product for assistance with a replacement or refund.

What is your return policy?

We accept returns within 14 days from delivery, provided that the product is unopened and in its original packaging.

Do you offer sample sizes?

Yes, we offer sample sizes of select perfumes, so you can try a fragrance before purchasing the full size.