Delivery and Returns Policy

1. Introduction

Welcome to Luchiano Perfume's Delivery and Returns Policy. In this section, you will find a detailed explanation of our procedures for delivering orders and managing returns, in accordance with current European Union legislation. Our goal is to ensure a transparent and hassle-free shopping experience.

2. Delivery

2.1. Delivery Times

Orders placed on luchianoperfume.it will be processed within 1-2 working days from order confirmation. Delivery times may vary depending on the destination and the shipping method selected. Generally, deliveries within the European Union take between 2 and 5 working daysDuring periods of high demand, such as holidays, delivery times may be slightly longer.

2.2. Delivery Costs

Shipping costs are calculated based on the destination, the weight of the package and the shipping method chosen. During the purchase process, you will be able to view the shipping costs before confirming the order. We offer free shipping for orders over a specific amount, which will be clearly indicated during checkout.

2.3. Shipment Tracking

Once your order has been shipped, you will receive an email with your package tracking number. You can use this number to monitor the status of your shipment on the courier's website, ensuring you are always updated on the status of your order.

3. Returns and Right of Withdrawal

3.1. Right of Withdrawal

In accordance with European Union legislation, you have the right to withdraw from the purchase contract within 14 days from receipt of the products, without obligation to provide reasons. The withdrawal period begins the day after receipt of the product and ends 14 days After.

3.2. Return Procedure

To exercise the right of withdrawal, you can inform us of your decision by means of an explicit declaration, such as a letter sent by post or an email. You can also use the withdrawal form provided below, but it is not obligatory. In addition, you can request the return directly from the order page on our site, by clicking on “Request Refund” in the section Orders.

3.3. Return of Products

After having communicated your decision to withdraw, you must return the goods without undue delay and in any case no later than 14 days from the date you communicated the withdrawal. The return costs are at your expense, unless otherwise agreed. We recommend that you use a traceable shipping service to avoid inconvenience.

3.4. Return Conditions

Products must be returned in their original condition, complete with packaging and with all labels intact. We cannot accept returns of products that have been used, damaged or modified in any way.

3.5. Refund

Once we have received and checked the returned products, we will proceed to refund all payments received, including standard delivery costs (if applicable), without undue delay and in any case no later than 14 days after the date of receipt of the returned products. 14 days from the day you informed us of your decision to withdraw. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed.

4. Defective or Incorrect Products

If you receive a defective product or a product that is different from the one you ordered, please contact us immediately at the email address info@luchianoperfume.it. You can choose between a replacement of the product or a full refund, depending on your preference. In this case, the return costs will be at our expense.

5. Contact us

For any questions regarding our Delivery and Returns Policy, you can contact us through the following channels: